Thank you for shopping at Art’s Touch. We value your trust and want you to be completely satisfied with your purchase. This Returns & Refund Policy explains how we handle returns, replacements, and refunds for domestic orders within India.
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, the item must be:
- Unused, unwashed, and in its original condition
- In the original packaging with all tags, labels, and accessories intact
- Items that are damaged due to misuse, improper handling, or not in original condition will not be eligible.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Customized, made-to-order, or personalized products
- Gift cards or vouchers
- Items marked as Final Sale or Non-Returnable
3. Return Process
- To initiate a return, contact us at [your email/phone] with your order number and reason for return.
- Once approved, we will arrange a reverse pickup through our courier partner (if available in your area) or request you to ship the item back to our address.
- You must ensure the item is properly packed to avoid damage in transit.
4. Refunds
- Once we receive and inspect your return, we will notify you of the status.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable.
- If you paid Cash on Delivery (COD), we will issue a refund via bank transfer, UPI, or store credit.
5. Replacements & Exchanges
- If you received a defective or damaged item, we will offer a free replacement (subject to stock availability).
- If a replacement is not available, we will issue a full refund.
6. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please first check with your bank or card provider.
- If you still have not received your refund, contact us at [your email/phone].
7. Contact Us
For any return or refund-related queries, please reach out to:
Art’s Touch
Email: surbhi480@gmail.com
Phone: +91 79878 65283
Address: Crossing republic, GH7, Tower 2